Last updated: August 2026

Overview

LULU GLOBAL LLC (“we”, “us”, “our”) wants you to be fully satisfied with every purchase. If you are not entirely happy with your order, this policy explains how returns and refunds work.

Return Window

You have 14 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, personal care items, gift cards, and digital or downloadable products.

How to Request a Return

To start a return, please contact us at info@lulu-global.com with your order number and the reason for the return. We will provide instructions on how to send your item back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days to your original method of payment.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@lulu-global.com with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.

Contact Us

For any questions about this Refund and Returns Policy, contact us at info@lulu-global.com or by mail at: LULU GLOBAL LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.